FAQ

❓ Frequently Asked Questions

Got questions? We’ve got answers! Below you'll find helpful information about orders, shipping, returns, and more.

📦 Orders & Shipping

When will my order ship?
All orders are processed within 1–3 business days. Once shipped, you’ll receive an email with tracking information.

Do you offer free shipping?
Yes! We offer free shipping on all orders within the USA and Europe.

Do you ship internationally?
Yes, we ship worldwide. Delivery time and rates vary based on destination. Customs duties or taxes may apply.

🔄 Returns & Exchanges

Can I return a product?
Absolutely. We accept returns within 14 days of delivery. Items must be unused and in original packaging. Please contact us before returning.

What if my mug arrives broken?
Oh no! If your mug is damaged during transit, email us a photo and we’ll replace it or refund you—no hassle.

💳 Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other major payment providers.

Is my payment information secure?
Yes. All transactions are SSL encrypted and processed securely to protect your data.

🎁 Product Information

Are your mugs dishwasher and microwave safe?
Most are! Please check the product description for care details. For lasting quality, we recommend hand washing.

Do you offer gift packaging?
At this time, we do not offer gift wrapping, but our packaging is sturdy, clean, and well-presented.

📬 Contact Us

Still need help? We’re happy to hear from you:

Last updated: July 12, 2025