Help Center

🆘 Help Center

Welcome to the Mugsy's Creations Help Center. Whether you have questions about your order, need support, or want to know more about our mugs and coffee cups, we're here to help!

📦 Order & Shipping

When will my order ship?
Orders are typically processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking details.

How long does shipping take?
- USA: Within 7 business days after shipping
- Europe: Within 15 business days after shipping
- International: Varies based on location

Can I track my order?
Yes! A tracking number will be emailed to you once your order is dispatched. Please allow up to 48 hours for tracking to update.

🔄 Returns & Exchanges

What is your return policy?
You may return items within 14 days of delivery. Items must be unused and in their original packaging. Please contact us before returning any product.

Do you offer exchanges?
Yes, if the item is defective or damaged. Let us know, and we’ll make it right.

💳 Payments

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available during checkout.

Is my payment secure?
Absolutely. All transactions are encrypted and securely processed to protect your data.

🎁 Products & Care

Are your mugs microwave and dishwasher safe?
Most of our mugs are microwave-safe and dishwasher-friendly, but always check the product description to be sure.

How do I care for my mug?
Hand washing is recommended for long-lasting designs, especially for hand-painted or specialty items.

📬 Contact Us

Still have questions? Reach out and we’ll be happy to help.

Last updated: July 12, 2025